Terms of Use

Last Updated: 23 September 2024

1. Basic Information About the Service

• Name of the Company/Service: NAPZ HOLDINGS BERHAD
• Contact Information:

• • Email: booking@nginapz.com
  • Physical Address: Napz Holdings Berhad Level 1-01 Empire Damansara, 2, jalan PJU 8/8A, Damansara Perdana, 47820 Petaling Jaya, Selangor
  • Customer Service Number: [Customer Service Number]
• Description of Service: We provide a room accommodation booking service via mobile applications.

2. User Eligibility

• Age Requirements: You must be at least 18 years old to register for and use our services.
• Geographic Restrictions: Our services are available only in Malaysia.

3. Account Information

• Account Creation: Users may register via our mobile apps using an email address, Google, or Apple account.
• Account Responsibilities: Users are responsible for maintaining the confidentiality of their login credentials and for all activities that occur under their account.
• Account Termination: NAPZ HOLDINGS BERHAD reserves the right to terminate or suspend user accounts without prior notice for any violations of these Terms of Use or unauthorized activities.

4. Booking Process

• Reservation Details: Bookings must be made through our mobile apps. Confirmation of the booking will be sent via email. All bookings are binding, and there is currently no cancellation policy in place.
• Payment Terms: Payments are processed exclusively through our partners. Users are required to pay the rates stated in the app at the time of booking.
• Cancellation Policy: As stated, there is no cancellation or refund policy for bookings at this time.

5. User Conduct

• Engage in illegal activities.
• Use the service for commercial purposes without authorization.
• Submit false or misleading information.
• Violate any intellectual property rights.
• Use the service to send spam or unsolicited messages.

• Are truthful and respectful.
• Do not contain offensive, defamatory, or inappropriate content.
• Do not violate third-party rights.

6. Dispute Resolution

• Procedure: Users should contact customer service (booking@nginapz.com) to resolve any disputes. If unresolved, disputes will be settled in courts located in Kuala Lumpur, Malaysia.
• Jurisdiction: These Terms are governed by Malaysian law, with jurisdiction in Kuala Lumpur courts.

7. Liability

• Limitation of Liability: We are not liable for any indirect, incidental, or consequential damages arising from the use of our service.
• Disclaimer of Warranties: The service is provided on an “as is” basis without warranties of any kind. We do not guarantee the service’s accuracy, reliability, or availability.

8. Privacy Policy

• User Data: Information on data collection, usage, and protection is provided in our Privacy Policy [link to Privacy Policy].
• Cookies: Detailed information about our use of cookies and similar technologies is available in our Cookie Policy [link to Cookie Policy].

9. Amendments

• Changes to Terms: We may update these Terms of Use periodically. Any significant changes will be posted on our website or mobile apps.
• Notification: Users will be notified of significant changes via email or through notices on our platform.

10. Intellectual Property

• Ownership: All content and services provided by NAPZ HOLDINGS BERHAD are proprietary and owned by us or licensed to us.
• License to Use Service: Users are granted a limited, non-exclusive, non-transferable license to use our service for personal, non-commercial purposes.

11. Third-Party Services

• Links: Our service may include links to third-party websites such as Google and Apple for social login purposes. We are not responsible for the content or practices of these websites.
• Third-Party Content: Not applicable, as we do not host third-party content on our platform.

12. Miscellaneous

• Severability: If any part of these Terms is found to be unenforceable, the remainder will remain in full force and effect.
• Entire Agreement: These Terms constitute the entire agreement between users and NAPZ HOLDINGS BERHAD concerning the use of our service.